Leila Ealing restaurant is a casual dining establishment, and we are happy to welcome everyone. However, we do operate certain policies.
Whilst Jacket or tie are not required, we prefer smart casual dress.
Currently only online reservations are being taken, this avoids misunderstandings and allows us to effectively manage diners and to fully comply with all Covid guidelines regards track and trace, also ensures we have the correct customer details should we need to get in touch with you. Reservations can be made via our website.
Please mention at the time of reservation if you have any food allergies/intolerances. Full allergen information for our dishes is available on request.
It is not permitted to bring any food or drinks from outside. We expect all our guests to drink responsibly, and management have the right to refuse alcohol. Please drink responsibly. For more information visit drinkaware.co.uk
All reservations for 2 people or more than 2 people will be subject to a £10 per person deposit been taken. This deposit will be taken off your bill. We operate a strict cancellation policy, should you cancel less than 24 hours of your reservation or fail to show up, the deposit will be non-refundable.
Last orders for food will be 45 minutes before closing time. We are open daily from 10:00am – 10:30pm.
Friday and Saturday nights are busy at the restaurants. We request table turnaround within 2 hours. For example, if you have a 7pm reservation, we require your table back no later than 8:50pm
Leila Ealing does not accept any liability for the loss or damage to your personal belongings while dining in with us.
Users who post profanities, defamatory or liable comments will have their comments deleted from our social media and digital marketing platforms, and the user in question may be banned from making any further posts to our social media pages or digital marketing platforms. Should these comments be posted on any review platform, the review will be reported ot the relevant body.
If you experience a reason for complaint during your visit, in the first instance we would request you to raise this with a member of our staff at the time of complaint, this gives us opportunity to deal with it immediately in-house.
If they or a member of management are unable to resolve the issue, you will be required to submit a formal complaint in writing by emailing firstname.lastname@example.org
Once a formal complaint has been received, it will be fully investigated by the management team of the restaurant you visited, this may include reviewing on-site CCTV footage if we need to. Our aim is to fully respond to all formal complaints within 14 working days, however, if further information or evidence is required to complete the investigation, it may take longer. We will address all complaints.
If you choose to publish your complaint on any public platforms including Social Media platforms, prior to raising it with us in-house or it being responded to within the given time frame, we as a business reserve the right to cease the investigation of your complaint and this may result in not receiving a response from us.
If you decide to contact an external body regarding your complaint, such as The Health & Safety Executive (HSE), Doctor, Police, Solicitors etc., our further correspondence will be directly with the relevant external body.
If your complaint is regarding a takeaway order from Leila Ealing, we require the following information prior to investigating:• Name and date of order
All complaints are taken seriously, and Leila will thoroughly investigate your complaint.
LEILA EALING RESTAURANT OPERATES A STRICT NO DRUGS POLICY, NO SMOKING INSIDE THE RESTAURANT, INCLUDING THE USE OF E-CIGARETTES.
If you have any questions regarding our policies, please send us an email to email@example.com