Privacy Policy

Information You Provide

When ordering or creating an account on our Site you may be asked to enter your name, email address, delivery address, phone number, payment information, personal preferences or other details to help you with your experience.

• •Process your order.
• •Update you on the status of an order.
• •Notify you of any issues to do with a particular order.
• •Reply to any questions about an order you might ask.
• •Identify you when you sign in to your account.
• •Detect and prevent potential fraud.
• •Process requests for table reservations.
• •Contact you for your views on our services.
• •Analyse orders placed, the locations used and carry out research to improve our services.
• •Notify you of changes to our services.

Please note: all financial transactions involving your credit/debit card details are processed through a payment gateway provider and are not stored or processed on our servers.

Information Collected Automatically

Details of what you order from us, details of reservation requests, and when you browse our Site we also automatically receive traffic data registered by the hosting servers, cookies that may share some personal data and your computer's internet protocol (IP) address. We also use information offered by other external third-party services of traffic analysis, such as Google Analytics.

Cookies

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. Cookies do not include any Personal Data. We use cookies to help remember and process items in the shopping basket, understand and save user preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interactions. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to delete or turn off all cookies. However, be aware that if you disable cookies you may be unable to use some features of our website.

Web Beacons

Web beacons allow us to gauge the effectiveness of our customer communications and marketing campaigns. Pages on our website might contain electronic images known as web beacons (sometimes called single-pixel gifs) and are used in conjunction with cookies to compile aggregated statistics to analyse how our site is used and may be used in some of our marketing emails to let us know which emails and links have been opened by recipients.

We collect information from you when you register on our Site, place an order, request a table reservation, subscribe to a newsletter or enter information on our site. Also, we may collect information automatically as you navigate through the Site or through other people when you use services associated with the Site.

We may use the information we collect from you for the following main purposes:

• •To personalise your experience of our website and to allow us to deliver the type of content and product offerings in which you are most interested.
• •To operate the Site and provide you with services described on it, like to verify your identity when you sign in, to process transactions you make on Site, to respond to enquiries and offer customer services.
• •To provide you with updates, promotions and marketing information about products and services.
• •To improve the quality of our website and products.
• •For internal record keeping and statistical purposes.
• •Potentially, to administer a contest, survey or other Site feature.
• •Potentially, to ask for ratings and reviews of services or products.

We may share your personal information with the following recipients:

• •Third parties who manage and maintain our website, host our website, send our marketing emails and push notifications, send our text messages, deliver your Order to you, and process payment transactions.
• •Any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is legally required.
• •When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• •New owners if our business is involved in a merger, acquisition, or sale of all or a portion of its assets.
• •Other people where you have given your consent.

We will not ever sell or otherwise share your personal information unless we have your permission.

Our legal basis for collecting and using your personal information will depend on the particular context in which we collect it. Our main reason for collecting and using your personal information is to perform our contract with you (i.e. to process an Order). However, we may also use your personal information under the legitimate business interests category, where legitimate interests apply and do not override your fundamental right or freedoms. If you have questions about the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the Contact Information heading below.

Our website may include links to other external websites whose privacy practices may differ from ours. If you submit personal information to any of those sites, your information is governed by their privacy statements. We suggest that you read carefully the privacy statement of any website you visit.

When we collect personal information directly from you, we follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and after we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you should contact us using the contact details provided under the Contact Information heading below.

To review and update your personal information and ensure it is accurate, contact us using the contact details provided under the Contact Information heading below. If you want to cancel your account or request that we no longer use your information to provide you services then contact us using the contact details provided below. We will then cease using the information and delete it at the earliest opportunity. We will keep your information for as long as your account is active or as needed to provide you services or where we have an ongoing business need to do so (for example to comply with our legal obligations, resolve disputes and enforce our agreements). You can opt-out of receiving marketing communications from Us at any time by using the unsubscribe functionality in the communication you receive or by contacting us directly.

You can contact us about this privacy policy using the information below.

• •Email: [email protected]
• •Phone: 020 8993 2782
• •Trading Address: 5 Grosvenor Parade, Uxbridge Road, Ealing, London W5 3NN
• •Registered Address: Suite 4, 34a Waterloo Road, London NW2 7UH
• •Registered Company Number: 07380210